Return, Replacement

At Pordeshi, your satisfaction is our top priority. We aim to deliver 100% genuine products across Bangladesh. In the rare event that your order is not as expected, our Return & Refund Policy ensures a smooth and hassle-free experience.

Eligibility for Return or Replacement

You may request a return or replacement under the following conditions:

  1. Product Condition – The item must be unused, unopened, and in its original packaging.
  2. Packaging Integrity – The product box or seal must be unbroken. Please do not accept delivery if the package appears tampered with.
  3. Non-returnable Items – Certain items cannot be returned, including:
    • Refrigerated or heat-sensitive medicines (e.g., insulin, vaccines).
    • Products marked as non-returnable on the product page.
    • Items related to personal care, baby care, sexual wellness, and other sensitive categories unless damaged or incorrect.
  4. Damaged, Defective, or Incorrect Items – If you receive a damaged, defective, missing, or wrong product, you may request a return within 7 days of delivery.

Replacement Timeline

  • Inside Dhaka: Replacement delivered within 24–72 hours.
  • Outside Dhaka: Replacement delivered within 5–7 business days.

How to Request a Return

  1. Log in to your Pordeshi.com account → “My Orders.”
  2. Select the product you wish to return.
  3. Submit a return request with the reason.
  4. Our customer care team will confirm and arrange a pickup or replacement.

📞 For assistance, contact Pordeshi Customer Care at +8801820234026 or email support@pordeshi.com