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Privacy Policy

Last updated and effective date: 18 September  2025

Please read this Privacy Policy carefully. By accessing or using Pordeshi.com (the “Website”), you agree to be bound by the terms described herein. If you do not agree, please discontinue use of our Website.

Pordeshi (“Pordeshi,” “We,” “Our,” or “Us”) is an e-commerce platform in Bangladesh, offering healthcare products, food supplements, beauty & skincare, personal care, household items, and lifestyle essentials. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you shop with us online.

1. Information We Collect

We may collect the following information from users (“You,” “Your”):

  • Personal Information: Name, email, phone number, billing & shipping address, date of birth, gender, payment details (limited to what is required for transactions).
  • Account Details: Username, password, and login credentials.
  • Shopping Data: Orders, wishlists, cart details, product preferences.
  • Health-Related Documents (if applicable): Prescriptions uploaded for medicine or supplement orders.
  • Technical Data: IP address, browser type, operating system, cookies, device identifiers, and browsing behavior.

2. How We Use Your Information

Pordeshi uses collected data to:

  • Process and deliver orders.
  • Provide customer support and order tracking updates.
  • Personalize shopping experience and recommend relevant products.
  • Send promotional offers, deals, and newsletters (opt-in only).
  • Ensure secure transactions and prevent fraud.
  • Improve website performance, UX, and marketing campaigns.
  • Comply with applicable Bangladesh laws and regulations.

3. Sharing & Disclosure of Data

We may share your information with:

  • Delivery & Courier Partners (e.g., Bangladesh Post, Pathao, Sundarban Courier) for shipping purposes.
  • Payment Gateways (SSLCommerz, bKash, Nagad, Rocket, Visa/MasterCard) for secure transactions.
  • Third-Party Service Providers (IT, analytics, cloud hosting, marketing tools) under strict confidentiality agreements.
  • Regulatory Authorities if required by law, court order, or for fraud prevention.

We do not sell customer information to third parties.

4. Cookies & Tracking Technologies

Our Website uses cookies and similar technologies to:

  • Store user preferences.
  • Analyze traffic and improve website performance.
  • Deliver personalized ads and product recommendations.

Users may disable cookies in browser settings, but some features may not function properly.

5. Data Storage & Security

  • All personal data is stored on secure servers with SSL encryption.
  • We adopt industry-standard security measures to protect against unauthorized access, loss, or misuse.
  • However, no online platform can guarantee 100% security. By using our Website, you acknowledge these risks.

6. Your Rights as a User

As a customer of Pordeshi, you have the right to:

  • Access, review, and update your personal information.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing communications.
  • Contact us for privacy-related concerns at support@pordeshi.com.

7. Retention of Data

We retain customer information as long as necessary for:

  • Order processing and after-sales support.
  • Legal and tax compliance under Bangladesh law.
  • Marketing (if opted-in) until unsubscribed.

8. Updates to Privacy Policy

Pordeshi may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.” Continued use of our Website constitutes acceptance of the updated policy.

9. Contact Us

For questions or privacy concerns, please contact:

📧 Email: support@pordeshi.com
📞 Phone: +8801820234026
🌐 Website: www.pordeshi.com