Terms & Conditions – Pordeshi.com

Welcome to Pordeshi.com (“we,” “our,” “us”). By accessing or using our website, mobile application, or related services (collectively, the “Platform”), you agree to comply with these Terms and Conditions. Please read carefully before shopping with us.

If you do not agree with these Terms, please do not use our Platform.

1. Ownership and Contact Information

1.1. Business Name: Pordeshi.com

1.2. Nature of Business: Online marketplace in Bangladesh for authentic imported and local products, including healthcare, dietary supplements, personal care, electronics, home essentials, and fashion items.

1.3. Registered Address: Ground floor 4X Navana tower shopping complex, 45 Gulshan Ave, Dhaka 1212

1.4. Contact Information:

Phone: 01820234026
Email: Support@pordeshi.com pordeshi.com@gmail.com
Customer Support: Available during business hours.

2. Services Provided

2.1. Nationwide online shopping and delivery across Bangladesh.
2.2. Sale of authentic, branded, and imported products.
2.3. Secure payment options including Cash on Delivery (COD), Bkash, Nagad, Rocket, Debit/Credit Cards.
2.4. Promotional offers, coupons, referral programs, and seasonal discounts.

3. User Responsibilities

3.1. You must provide accurate and complete account details.
3.2. You are responsible for maintaining the confidentiality of your account information.
3.3. The Platform may only be used for lawful personal shopping purposes.
3.4. Misuse of the Platform (fraud, fake orders, reselling, hacking) may result in account suspension.

4. Orders, Delivery & Returns

4.1. Order Confirmation: Orders are confirmed only after successful processing.
4.2. Delivery Time:

Inside Dhaka: 24–48 hours
Outside Dhaka: 2–5 business days
4.3. Delivery Charges: Shown at checkout. Free delivery may apply to orders above a minimum purchase value.
4.4. Returns & Replacements:
Products may be returned within 7 days if defective, damaged, or incorrect.
Items must be unused, unopened, and in original packaging.
4.5. Cancellations: Can be requested before dispatch.

5. Payments & Refunds

5.1. Payment methods: COD, Mobile Banking (Bkash, Nagad, Rocket), Debit/Credit Cards.
5.2. Refunds (if applicable) will be processed within 3–7 working days via the original payment method.
5.3. Pordeshi.com reserves the right to verify payment before dispatch.

6. Promotions, Coupons & Discounts

6.1. Promotional codes and offers are valid for limited time periods.
6.2. Coupons cannot be exchanged for cash.
6.3. Pordeshi.com reserves the right to modify or cancel promotions without notice.

7. Intellectual Property Rights

7.1. All content (text, graphics, product descriptions, images, and logos) on Pordeshi.com belongs to Pordeshi.com and/or its licensors.
7.2. Users are not permitted to copy, reproduce, or distribute content without written consent.

8. Prohibited Uses

8.1. You may not use the Platform for:

Illegal or fraudulent transactions
Uploading harmful content, malware, or spam
Reselling products without authorization
Violating applicable laws of Bangladesh

9. Limitation of Liability

9.1. While we work to provide accurate product and service information, errors (including pricing, stock availability, or specifications) may occur.
9.2. Pordeshi.com is not liable for indirect, incidental, or unforeseen damages.
9.3. Our maximum liability is limited to the total value of the product purchased.

10. Privacy & Data Protection

10.1. Your personal data is collected and used as per our Privacy Policy.
10.2. We do not sell, misuse, or share customer information with third parties, except as required by law.

11. External Links

11.1. Our Platform may contain links to third-party websites.
11.2. Pordeshi.com is not responsible for the content, privacy, or reliability of these external websites.

12. Service Modifications & Updates

12.1. Pordeshi.com may update, suspend, or discontinue any part of its services at any time without prior notice.
12.2. Continued use of the Platform indicates acceptance of updated Terms.

13. Governing Law & Jurisdiction

13.1. These Terms are governed by the laws of Bangladesh.
13.2. Any disputes will be settled under the exclusive jurisdiction of Bangladeshi courts.